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Termini e condizioni Surf Accommodations

Data di aggiornamento 15/02/2015

Index


1. Premessa

1.1 Definizione dei termini chiave

2. Il servizio “Surf Accommodations”

2.1 Registrazione dell’account

2.2 Annunci di alloggi

2.3 Sistema di prenotazione di alloggi per i proprietari e gestione finanziaria

2.4 Sistema di prenotazione di alloggi per gli ospiti e gestione finanziaria

3. Commissioni di servizio e parity rate

4. Gestione dei cambi di Valuta estera

5. Cancellazione e rimborsi

6. Imposte

7. Condotta degli Utenti

8. Gestione dei danni agli alloggi

9. Privacy & Cookie

10. Comunicazioni

11. Titolarità e copyright

12. Sospensione, risoluzione ed eliminazione dell’account

13. Esonero da responsabilità e manleva

14. Paesi soggetti a restrizioni

15. Accordo e Cessione

16. Legge applicabile, giurisdizione e risoluzione delle controversie

1. Premessa


I presenti Termini e Condizioni generali del servizio “Surf Accommodations” (come in seguito definiti e d’ora in poi globalmente i “Termini”) forniscono informazioni importanti riguardanti il funzionamento del nostro servizio denominato “Surf Accommodations”, i vostri diritti legali, mezzi di ricorso, limitazioni e restrizioni, una clausola relativa alla giurisdizione e al foro delle controversie, e gli obblighi di rispettare le leggi e i regolamenti applicabili.

Surfintrip fornisce una piattaforma online di booking che collega proprietari di abitazioni in possesso di alloggi (come definiti in seguito) da affittare in prossimità di luoghi dove è possibile praticare il Surf da onda (d’ora in poi globalmente i “Surf spot”) e ospiti che desiderano affittare tali alloggi (d’ora in poi globalmente il “Servizio”). Il Servizio è accessibile su www.surfintrip.com (d’ora in poi globalmente il “Sito”) e mediante qualsiasi altro sito Web attraverso cui Surfintrip renda disponibili detti Servizi. Utilizzando il Sito, Lei accetta di conformarsi e di essere legalmente vincolato dai termini e dalle condizioni dei presenti Termini, a prescindere dal fatto che divenga o meno un utente registrato dei Servizio. I presenti Termini disciplinano l’accesso e l’utilizzo del Sito, del Servizio e di tutti i Contenuti (come definiti di seguito) e costituiscono un accordo vincolante tra Lei e Surfintrip. Se Lei non è d’accordo con i presenti Termini, non avrà alcun diritto di ottenere informazioni o di altrimenti continuare ad utilizzare il Sito o il Servizio. La mancata osservanza di questi Termini nell’utilizzo del Sito può comportare sanzioni civili e penali per Lei.

Il sito e il servizio comprendono una piattaforma online attraverso la quale i proprietari (come definiti di seguito) possono creare annunci (come definiti di seguito) relativi ad alloggi (come definiti di seguito) e gli ospiti (come definiti di seguito) possono informarsi e prenotare tali alloggi direttamente con i proprietari. Lei comprende e accetta che Surfintrip non è parte di alcun contratto stipulato tra proprietari e ospiti, e Surfintrip non è intermediario immobiliare, agente o assicuratore. Surfintrip non ha alcun controllo sulla condotta di proprietari, ospiti e altri utenti del sito o dei servizi né su alcun alloggio ed esclude ogni responsabilità in tal senso nei limiti massimi consentiti dalla legge.

E’ importante precisare che i proprietari dovrebbero capire il funzionamento delle norme rilevanti nelle rispettive città in quanto alcune città hanno normative che limitano la possibilità di ospitare soggetti paganti per brevi periodi. Queste norme sono spesso prescritte da leggi locali o provvedimenti amministrativi. In molte città, i proprietari devono registrarsi e ottenere un permesso o una licenza prima di pubblicare un annuncio relativo ad un alloggio o accettare ospiti. Alcune tipologie di prenotazione a breve termine possono essere vietate del tutto. Le diverse amministrazioni locali possono variare notevolmente nel modo in cui attuano queste norme. Le sanzioni possono includere multe in denaro o altri provvedimenti. I proprietari dovrebbero controllare le normative locali prima di creare un annuncio su Surfintrip.

Se Lei sta usando il Sito o il Servizio, la parte con cui sta concludendo il relativo contratto è Surfintrip SCP con sede legale in Calle Cangrejo n. 16, Corralejo, 35660 Oliva (LA) –Palmas (LA), NIF (VAT) n. J76214683.

Determinate aree del Sito, nonché l’accesso o l’uso da parte Sua di determinati aspetti del Servizio o dei Contenuti, potrebbero avere termini e condizioni diversi o potrebbero richiederle di acconsentire e accettare termini e condizioni aggiuntivi. Qualora vi sia un conflitto tra i presenti Termini e i termini e le condizioni pubblicati per una specifica area del Sito, del Servizio o dei Contenuti, questi ultimi avranno la precedenza per quanto riguarda l’uso o l’accesso a quell’area del Sito, del Servizio o dei Contenuti da parte Sua.

Lei riconosce e accetta che, accedendo o utilizzando il sito o i servizi, o pubblicando qualsivoglia contenuto dal o sul sito, attraverso i servizi, Lei indica di aver letto e di comprendere e accettare di essere vincolato dai presenti termini, a prescindere dal fatto che sia registrato o meno sul sito. Se lei non acconsente ai presenti termini, non ha alcun diritto di accedere o di utilizzare il sito, i servizi o i contenuti.

Se Lei accetta o acconsente di osservare i presenti Termini per conto di una società o di altra entità legale, dichiara e garantisce di avere l’autorità di vincolare tale società o altra entità legale ai presenti Termini e, in tale eventualità, “Lei” e “Suo” si riferiranno e applicheranno a detta società o altra entità legale.

Surfintrip si riserva il diritto, a sua sola discrezione, di modificare il Sito o i Servizi ovvero di modificare questi Termini, incluse le tariffe dei Servizi in qualsiasi momento e senza previa notifica. Nel caso in cui dovessimo modificare i presenti Termini, pubblicheremo tali modifiche sul Sito oppure Le forniremo notifica della variazione. Aggiorneremo anche la “Data ultimo aggiornamento” all’inizio dei presenti Termini. Continuando ad accedere o ad utilizzare il Sito o i Servizi dalla pubblicazione di una modifica del Sito oppure dall’invio della notifica di una variazione, Lei indica di accettare di essere vincolato da tali Termini modificati. Qualora ritenesse non accettabili tali modifiche, la Sua unica possibilità di ricorso sarà quella di cessare l’utilizzo del Sito e dei Servizi in questione.

Il Sito e i Servizi sono destinati esclusivamente a persone di età uguale o superiore a 18 anni. Qualsiasi accesso o utilizzo del Sito o dei Servizi da parte di chiunque sia minore di 18 anni è espressamente vietato. Accedendo o utilizzando il Sito o i Servizi, Lei dichiara e garantisce di avere almeno 18 anni.

La mancata applicazione da parte di Surfintrip di qualunque diritto o disposizione di questi Termini non costituirà rinuncia all’esercizio futuro di tale diritto o disposizione. La rinuncia a tale diritto o disposizione sarà effettiva unicamente se elaborata per iscritto e firmata da un rappresentante opportunamente autorizzato di Surfintrip.

1.1 Definizione dei termini chiave


Nei presenti termini vengono utilizzati i seguenti termini chiave:

2. Il servizio “Surf Accommodations”


“Surf Accommodations” è il servizio ideato da Surfintrip che collega proprietari di alloggi in prossimità di luoghi dove è possibile praticare il Surf da onda e ospiti che desiderano affittare tali alloggi attraverso una piattaforma online di booking. Il Sito facilita la pubblicazione di annunci e la prenotazione di proprietà residenziali o di altro genere (gli “Alloggi”). Tali Alloggi vengono inclusi negli Annunci del Sito e dei Servizi da parte dei Proprietari. Lei può visualizzare gli Annunci come visitatore non registrato del Sito e dei Servizi; tuttavia, se si desidera prenotare un Alloggio o creare un Annuncio, è necessario eseguire la registrazione e la creazione di un Account Surfintrip (come definito di seguito).

In conformità a quanto precedentemente indicato, Surfintrip rende disponibile una piattaforma online con relativa tecnologia affinché Ospiti e Proprietari si incontrino online e pattuiscano la prenotazione degli Alloggi direttamente tra di loro. Surfintrip non è titolare né gestore di proprietà, incluse, a puro titolo esemplificativo, stanze di hotel, stanze di motel, altre sistemazioni o Alloggi, né è fornitore di proprietà, incluse, a puro titolo esemplificativo, stanze di hotel, stanze di motel, altre sistemazioni o Alloggi e Surfintrip non possiede, vende, rivende, fornisce, provvede, affitta, subaffitta, gestisce e/o controlla proprietà, incluse, a puro titolo esemplificativo, stanze di hotel, stanze di motel, altre sistemazioni o Alloggi, servizi di trasporto o di viaggio. Se non espressamente indicato diversamente sulla piattaforma Surfintrip, le responsabilità di Surfintrip sono limitate a: (a) rendere disponibili il Sito e i Servizi e (b) agire in veste di agente provvisorio di raccolta dei pagamenti di ciascun Proprietario, allo scopo di accettare pagamenti dagli Ospiti a nome e per conto del Proprietario.

Si prega di notare che, come precedentemente indicato, il sito e i servizi sono destinati ad essere utilizzati per facilitare l’interazione tra proprietari e ospiti e la prenotazione degli alloggi direttamente tra loro. Surfintrip non controlla e non può controllare il contenuto incluso negli annunci né la condizione, la legalità o l’idoneità di alcun alloggio. Surfintrip non è responsabile ed esclude qualsiasi responsabilità in relazione a tutti gli annunci e gli alloggi. Di conseguenza, qualsiasi prenotazione verrà effettuata ad esclusivo rischio dell’ospite. Inoltre, Surfintrip può, a sua esclusiva discrezione, promuovere gli alloggi della sezione Surf Accommodations, posizionati in location ideali per la pratica del Surf, attraverso una sezione del sito denominata “Surf Trips”. La sezione può includere, a titolo esemplificativo, un programma di giornate tipo proposto da un eventuale organizzatore di parte terza, indicazioni sui surf spot, trasporto da e per l’aeroporto gestito ed erogato dal proprietario dell’alloggio e/o da un suo fornitore, i consigli sulla best surf season, su dove mangiare, sui luoghi da visitare, sui servizi inclusi e non.

Si precisa che le informazioni contenute nella sezione dedicata ai “Surf Trips”, così come tutte le altre informazioni contenute in altre aree del sito, sono consigli basati sull’esperienza dello Staff di Surfintrip e non sono vincolanti né obbligatori e pertanto Surfintrip non è responsabile ed esclude qualsiasi responsabilità in relazione alle indicazioni e ai consigli contenuti nei Surf Trips e non solo.

La finalità di tale servizio è sempre quella di collegare i proprietari di alloggi e gli ospiti che desiderano intraprendere un viaggio nei meravigliosi luoghi da noi consigliati attraverso una piattaforma online di booking.

2.1 Registrazione dell’account

Al fine di accedere a determinate funzioni del Sito, nonché per prenotare un Alloggio o creare un Annuncio, è necessario eseguire la registrazione e creare un account (“Account Surfintrip”) e diventare Utente. Lei può registrarsi per usufruire dei Servizi direttamente mediante il Sito oppure secondo quanto descritto nella presente sezione.

Lei può anche registrarsi eseguendo il login nel proprio account di determinati siti di social network di terza parte (incluso, a puro titolo esemplificativo, Facebook).

Come parte integrante della funzionalità del Sito e dei Servizi, Lei può collegare il proprio Account Surfintrip ai social network di terze parti fornendo al proprio Account di Terza Parte i dati di login di Surfintrip mediante il Sito o i Servizi oppure consentendo a Surfintrip di accedere al Suo Account di Terza Parte, conformemente a quanto consentito ai sensi dei termini e delle condizioni applicabili che disciplinano l’utilizzo di ciascuno di tali Account di Terza Parte. Lei dichiara di avere il diritto di rivelare i propri dati di accesso all’Account di Terza Parte a Surfintrip e/o di consentire a Surfintrip l’accesso al proprio Account di Terza Parte (incluso, a titolo esemplificativo, per l’uso secondo gli scopi qui descritti), senza violare nessuno dei termini e delle condizioni che disciplinano l’utilizzo dell’Account di Terza Parte applicabile, e senza obbligare Surfintrip a corrispondere alcuna commissione, o rendere Surfintrip soggetta ad alcun limite di utilizzo imposto da tale fornitore di servizi di terza parte. Consentendo a Surfintrip l’accesso a qualsivoglia Account di Terza Parte, Lei comprende che Surfintrip accederà, renderà disponibile e archivierà (se applicabile) qualsiasi Contenuto fornito e archiviato nel proprio Account di Terza Parte in modo che sia disponibile mediante il Sito o i Servizi attraverso il proprio Account Surfintrip e la pagina del profilo dell’Account Surfintrip. Salvo se altrimenti specificato nei presenti Termini, tutti i Contenuti degli account di terza parte, qualora ve ne siano, verranno considerati Contenuti degli Utenti per tutti gli scopi dei presenti Termini. A seconda degli Account di Terza Parte scelti da Lei, e fatte salve le impostazioni sulla privacy selezionate in tali Account di Terza Parte, le informazioni di identificazione personale pubblicate su tali Account di Terza Parte saranno disponibili su e attraverso il proprio Account Surfintrip sul Sito e sui Servizi. Si prega di notare che, qualora un Account di Terza Parte o un servizio associato dovessero diventare non disponibili, o l’accesso da parte di Surfintrip a tale Account di Terza Parte dovesse essere terminato dal fornitore di servizi terza parte, il Contenuto dell’account di terza parte non sarà più disponibile su e attraverso il Sito e i Servizi. Lei ha la facoltà di disabilitare la connessione tra il proprio Account Surfintrip e gli Account di Terza Parte in qualsiasi momento accedendo alla sezione di gestione dell’account. Si prega di notare che le sue relazioni con i fornitori di servizi di terze parti associati agli account di terze parti sono disciplinate esclusivamente dai propri accordi con tali fornitori di servizi di terze parti. Surfintrip non profonde alcuno sforzo per analizzare qualsivoglia Contenuto dell’account di terza parte per alcun motivo, incluse, a puro titolo esemplificativo, l’accuratezza, la legalità o la condizione di non-violazione degli stessi e Surfintrip non è responsabile di nessun Contenuto dell’account di terza parte.

Affinché Lei possa utilizzare il Sito, creeremo un Account Surfintrip e una pagina del profilo dell’Account Surfintrip per Lei, sulla base dei dati personali fornitici o che otterremo attraverso il collegamento all’account di terza parte, secondo quanto precedentemente indicato. Lei non può avere più di un (1) Account Surfintrip attivo. Lei accetta di fornire dati accurati, completi e attuali durante il processo di registrazione e di aggiornare tali dati per mantenerli accurati, attuali e completi. Surfintrip si riserva il diritto di sospendere o risolvere il Suo Account Surfintrip e l’accesso al Sito e ai Servizi nel caso in cui Lei dovesse creare più di un (1) Account Surfintrip o nel caso in cui qualsivoglia informazione fornita durante il processo di registrazione o in seguito dovesse rivelarsi inaccurata, non aggiornata o incompleta. Lei è responsabile di tutelare la propria password. Lei dichiara che non rivelerà la propria password a nessuna terza parte e che si assumerà l’esclusiva responsabilità di qualsiasi attività o azione correlata al proprio Account Surfintrip, sia che abbia autorizzato o meno tali attività o azioni. Lei notificherà immediatamente a Surfintrip qualsiasi utilizzo non autorizzato del proprio Account Surfintrip.

2.2 Annunci di alloggi

In qualità di Utente, Lei ha facoltà di creare Annunci. Per creare un Annuncio, Lei dovrà compilare i campi obbligatori richiesti per l’alloggio, ovvero l’oggetto dell’annuncio, comprese, a puro titolo esemplificativo, la località, la capienza, le dimensioni, le caratteristiche e la disponibilità e il prezzo, nonché le regole correlate e i termini finanziari. Al fine di essere inseriti tra gli Annunci mediante il Sito e i Servizi, tutti gli Alloggi devono avere un valido indirizzo fisico e devono essere limitrofi o comunque in prossimità ai luoghi adatti alla pratica del surf da onda. Lo staff di Surfintrip valuterà l’Annuncio entro 24h dall’inserimento da parte del proprietario al fine di verificare il posizionamento dell’Alloggio ovvero la distanza che intercorre tra lo stesso e i surf spot della zona. In caso di esito positivo lo renderà pubblicamente disponibile attraverso il Sito e i Servizi. Gli altri Utenti saranno in grado di prenotare gli Alloggi tramite il Sito e i Servizi sulla base delle informazioni fornite negli Annunci. Lei comprende e accetta che, quando un Ospite richiede la prenotazione di un Alloggio, Lei non può chiedere all’Ospite di pagare un prezzo maggiore di quello indicato nella richiesta di prenotazione.

Lei riconosce e accetta di essere responsabile di tutti gli Annunci pubblicati. Di conseguenza, Lei dichiara e garantisce che gli Annunci che pubblicherà, la prenotazione di un Alloggio, o la permanenza dell’Ospite presso l’Alloggio di un Annuncio pubblicato da Lei (a) non violeranno nessun accordo concluso da Lei con alcuna terza parte, quali contratti con associazioni dei proprietari di alloggi, contratti di condominio, di affitto o di noleggio, e (b) saranno in conformità a tutte le leggi vigenti (come leggi locali e leggi che regolamentano i noleggi delle residenze o di altre proprietà), i requisiti fiscali, le norme e i regolamenti applicabili a qualsivoglia Alloggio incluso in un Elenco pubblicato da Lei (incluso l’ottenimento di tutti i necessari permessi, licenze e registrazioni), e (c) non saranno in conflitto con i diritti di terze parti. Si prega di notare che Surfintrip non si assume alcuna responsabilità per quanto riguarda la conformità dell’Ospite a qualsivoglia accordo o dovere nei confronti di terze parti, legge, norma e regolamento vigenti. Surfintrip si riserva il diritto, in qualsiasi momento e senza previa notifica verso Lei, di rimuovere o disabilitare l’accesso a qualunque Annuncio per qualsivoglia ragione, inclusi gli Annunci che Surfintrip, a sua sola discrezione, consideri discutibili per qualsiasi ragione, in violazione dei presenti Termini o delle Policy o altrimenti dannosi per il Sito o i Servizi.

Lei comprende e accetta che Surfintrip non agisce in veste di assicuratore o come agente. Se un Ospite richiede una prenotazione del Suo Alloggio e vi risiede, qualsiasi accordo concluso con tale Ospite è un accordo tra l’Ospite e il Proprietario, e Surfintrip non è parte di detto accordo. Indipendentemente da quanto sopra detto, Surfintrip funge da agente di raccolta dei pagamenti provvisorio autorizzato del Proprietario al fine di ricevere, per conto del Proprietario, i pagamenti dagli Ospiti dell’ammontare stipulato dal Proprietario (inclusi i servizi di pulizia o altre tasse e/o Imposte).

Lei riconosce e accetta di essere, in veste di Proprietario, responsabile dei propri atti od omissioni, nonché di atti ed omissioni di qualsiasi singolo individuo che risieda o sia altrimenti presente presso l’Alloggio dietro sua richiesta o invito, ad esclusione dell’Ospite (e dei singoli individui che l’Ospite inviti presso l’Alloggio, se applicabile).

Gli utenti sono tenuti ai sensi dei presenti Termini a fornire informazioni accurate, e nonostante Surfintrip possa effettuare ulteriori controlli volti ad aiutare a verificare o a controllare le identità e le informazioni degli utenti, non garantisce, conferma o avalla alcun Utente, né le informazioni o la presunta identità di alcuno di essi.

Consigliamo di adottare sempre la dovuta diligenza e attenzione nel decidere se alloggiare presso un Proprietario, accettare una richiesta di prenotazione da parte di un Ospite o se avere qualsiasi altro tipo di contatto con qualsiasi altro Utente. Surfintrip non è responsabile di alcun danno derivante dalle interazioni del Proprietario con gli altri Utenti.

Utilizzando il Sito o i Servizi, Lei accetta che qualsivoglia rimedio legale o responsabilità che Lei cercherà di ottenere per azioni od omissioni di altri Utenti o altre terze parti, saranno limitati a una rivendicazione nei confronti del Utente in questione o dell’altra terza parte responsabile del danno. Lei s’impegna a non tentare di imporre responsabilità o di ricercare qualsiasi rimedio legale da parte di Surfintrip in relazione a tali azioni od omissioni. Di conseguenza, La incoraggiamo a comunicare direttamente con gli altri Utenti sul Sito e i Servizi per quanto riguarda qualsiasi prenotazione o Annuncio effettuato da Lei. Questo limite non si applica a eventuali rivendicazioni da parte di un Proprietario nei confronti di Surfintrip, relativamente alla rimessa dei pagamenti che Surfintrip riceve da un Ospite a nome e per conto del Proprietario, e che invece dovrebbe essere soggetta ai limiti descritti nella sezione seguente intitolata “Responsabilità limitata”.

2.3 Booking System for Hosts and Financial Management

If you are a Host that is required a booking their accommodation through the Website and the Services, will be asked to confirm or reject the request for booking within the time acceptance of the booking, otherwise the booking request will be automatically canceled. The time of acceptance of the booking is set at maximum 24h. When prompted for a booking through the Website and the Services, we will share with you the name of the Guest that required a booking, a link to the profile page of the Guest Account Surfintrip, an indication that the name provided by the Guest to Surfintrip when it became User is the name that the guest has linked its Surfintrip Account, so that you can see this information before confirming or rejecting the booking request. If you not able to confirm or you decide to reject a request for a booking Accommodation within the time of acceptance of booking, any amount received by Surfintrip booking request will be credited back to the credit card of the Guest and any applicable pre- authorization of that credit card will be issued. When you confirm a booking request by a Guest, Surfintrip will send an email or a text message confirming this booking, depending on the selections made by you through the Wensite and the Services.

Surfintrip collect your Total price at the time of booking confirmation ( when the Host confirms the booking) and will pay the Accommodation price (less the Fees of the Host and any charges relating to the Fees of the Host (such as’ VAT in Europe) to the Host within 24 hours from the arrival of the Guest to the Accommodation applicable (except in case of repayment to the Guest). The time required for the Host to get paid can vary depending on the reception mode of payment chosen by the Host. Some methods include the use of third-party payment processors, which can charge the Hosts, their additional costs for the use of their services, including through the deduction of the same by the amount of the transaction.

If you have or agree to pay an amount, through Surfintrip, to Surfintrip (whether as a result of a booking or actions as a Guest or otherwise), then Surfintrip may (without being obliged to) withhold the amount due to Surfintrip from any payment due to you as the owner and use that amount in compensation with what you had to Surfintrip. In case Surfintrip exercises that right, your obligation to pay Surfintrip will be settled at an amount equal to what is held by Surfintrip, and Surfintrip will not be bound by any obligations towards you (including, for example, any payment obligation ) with reference to the amount withheld.

By means of this document, the Host shall appoint provisional Surfintrip own agent responsible for collecting payments for the sole purpose of receiving the Accommodation price by Guests.

The Host agrees that the payment made by a Guest through Surfintrip will be treated as a payment granted directly to the Host; the latter will have to put at the disposal of the Guest Accommodation as stipulated above, as if the Host had received the Accommodation Price. The Host agrees that Surfintrip may, according to the cancellation policy choice by the same and shown in the List, (a) allowing the Guest to cancel the booking and (b) reimburse the Guest (through Surfintrip) the percentage of Accommodation Price defined in the cancellation policy applicable. Each Host has the obligation to pay the owner of Surfintrip is subject to and conditional upon the receipt of payment by the Guest, given the fact that Surfintrip accepts the related payments made by Guests as agent provisional collection of payments. Surfintrip not guarantee payments in favor of Hosts of amounts the payment of which has not been properly carried out, by its guests, in favor of Surfintrip. In accepting the appointment of provisional authorized agent of the Guest, Surfintrip assumes no responsibility for any actions or omissions of the Guest.

Please note that Surfintrip currently does not charge commissions for creating List. However, each Host, acknowledge and agree that Surfintrip reserves the right, in its sole discretion, to charge and collect fees from you for creating List. Please note that Surfintrip provide notification of any collection of commission for List using the Website and Services, before implementation of this function. Surfintrip may, in its sole discretion, round down or excess amounts that must be paid by the Guests or Hosts or the functional unit to the nearest whole number that shows the currency.

2.4 Booking System for Guests and Financial Management

The Hosts, and not Surfintrip, are solely responsible to honor any confirmed booking and to make available any accommodation booked through the Website and the Services. If you, as a Guest, choose to conclude a transaction with an Host for the booking of an Accommodation, you understand and agree that you will be required to conclude an agreement with the Host and undertakes to accept any of the terms, conditions, rules and restrictions associated with that imposed by the Host Accommodation. You acknowledge and agree that the responsibility for fulfilling the obligations of these agreements falls upon himself, and not on Surfintrip, Surfintrip that is not part of the agreements, and that, except for payment obligations under this document excludes all liability arising out of or related to these agreements. You acknowledge and agree that regardless of whether Surfintrip is not part of the agreement between the Guest and the Host, Surfintrip will act as agent responsible for the collection of payments of the owner for the sole purpose of accepting payments from you the same in his name and on his own account. Following payment by you to Surfintrip for the total price, your obligation to make payment to the Host for Accommodation price will be extinguish and Surfintrip will be responsible to pay the Owner for Accommodation price (less the Commission of the owner and related taxes, such as VAT), in the modality described in these Terms. In case you do not Surfintrip verses such amounts as described in these Terms, the Owner may act only against Surfintrip.

The total price to be paid to the guest will be represented before that the guest forwards the booking request to an owner. As previously indicated, the owner is required to confirm or deny the request within the time of booking Acceptance of the booking; if not, the booking request will be automatically canceled. If the booking request is canceled (its means that its not confirmed by the Owner applicable), any amount charged by Surfintrip will be returned to the Guest according to the selection made by the guest through the Website and the Services, and any pre-authorization card Credit for this Guest will be released, if applicable.

Each Guest agrees to pay to Surfintrip the Total price of any booking request in relation to the Account Surfintrip, if such booking request is confirmed by the applicable owner. In order to secure a booking awaiting confirmation of the applicable owner, you understand and agree that Surfintrip, in the name and on behalf of the owner, reserves the right, in its sole discretion, to (a) obtain a pre-authorization by the his credit card for the total price, or (b) charge your credit card a nominal amount, not exceeding one euro (€ 1), or a similar amount in the currency in which the transaction is performed in order to verify the credit card. Once received from Surfintrip, the booking confirmation by Owner applicable, Surfintrip collect your total price in accordance with these terms and the terms of the applicable pricing shown in the ad. Please note that Surfintrip can not control any fees charged to a guest from your bank concerning the l collecting by Surfintrip the total price, and Surfintrip excludes any responsibility in this regard.

In relation to your booking request, you will be asked to provide the usual billing information, such as, for example, name, billing address and credit card details to Surfintrip. You agree to pay to Surfintrip any confirmed booking made in connection to your Account in accordance with these Terms Surfintrip using one of the methods described on the Website, such as through PayPal or by credit card. With this, you authorize the collection of such amounts by debiting the credit card provided within the process of inquiry, by Surfintrip directly or indirectly through a third party providing services online payment processing or Using one of the payment methods described on the Website. You also authorizes Surfintrip to execute a charge on your credit card in case of damage caused to an accommodation, as provided in “Damage to Lodging” below, if applicable. If you are directed to a third party providing services to Surfintrip payment processing, you may be subject to the terms and conditions governing the use of services and collection practices of such third party’s personal data. Please analyze these terms and conditions and Privacy Policy before using the Services. When you complete a transaction of the confirmed booking, you will receive an email confirmation of such confirmed booking.

3. Service Fees and Parity Rate


For the “Surf Accommodations” service, as consideration for the use of the platform and its services, Surfintrip charge service fees exclusively to the Host. It is understood that Surfintrip charges the Service Fees to the Host only if there is a confirmed reservation.

Where applicable, it may also be charged taxes (such as VAT in Europe) in relation to the Host fees.

Surfintrip deduces the Host fees by accommodation price before paying the compensation to the Host as described in these Terms. The Host fees are, as previously indicated, included in the accommodation price.

No fees paid by the guest.

The Host, in order to provide a reasonable price, will have to take into account that the final price includes service fees of Surfintrip.

It is understood that the Host can offer their accommodations through websites or other, always and in every case, however, not below (the “Parity rate”) to those presented in Surfintrip. In case of default by the Host to the provisions contained in this clause, Surfintrip may withhold for each booking of accommodations sold through its portal, in addition to the percentage in consideration a further percentage of 5%, as a penalty.

It is understood that Surfintrip withhold the final sale price percentage (as specified below) as compensation for the use of the platform and related services, for the activities of promotion, positioning and user experience through the portal Surfintrip.com.

The fees charged by Surfintrip to the Host in case of sale through the portal surfintrip.com are as follows:

1-10 days 11-25 days 26 days
Service fees for all accommodation except boats
(excluding VAT where applicable)
15% 12% 10%
Service fees for boats
(excluding VAT where applicable
20%

The balances, from Surifntrip to the Host, will be paid through PayPal or direct deposit or other payment method described on the Site, in the currency chosen by the Host (Euro or US dollars), depending on the mode selected by the Host through the Site and the Services. The amounts will be rounded down or upwards as described in these Terms.

Please note that Surfintrip will apply or deduct the cost of processing the foreign currency to or from any payment made or received by Surfintrip in currencies other than the Euro. Except as otherwise provided herein, the Service Fees are not refundable.

4. Foreign Currency Management


Users may want to pay and receive payments in two different currencies, Euro and US dollar, which could require conversion in foreign currency. The booking platform Surfintrip allows users to view the price of accommodations in Euro and US Dollars and can make and receive payments in these currencies.

Any foreign currency translation is performed with a certain conversion rate. This rate generally refers to the amount in a currency that must be paid to buy a certain amount of another currency at a given time. The conversion rates of the currency may change from time to time.

Surfintrip perform a conversion of foreign currency when currencies Owner Housing and dell’Ospite are different.

Surfintrip regularly updates the Exchange Rate Base, but not in real time. In particular, Surfintrip not always immediately change the Exchange Rate Base, to changes in the exchange rates of foreign currency. Accordingly, the Exchange Rate Base may not be identical to the market rate in effect at the specific time when the conversion of foreign currency is processed.

Please keep in mind that your company payment (for example, the issuer of the credit card) will use a conversion rate of currency, and may impose a charge for currency conversion on your payment outgoing or incoming if the card or bank account are denominated in a currency other than the currency of that payment outgoing or incoming. Similarly, the computers of the third-party payment may use a currency conversion rate or charge a fee for currency conversion respectively on payments incoming or outgoing. All these rates and conversion rates of the currencies are not controlled or known by Surfintrip.

5. Cancellation and Refunds


If a Guest cancels the reservation request before it is confirmed by an Host, Surfintrip cancel any previous authorizations on the credit card and/or reimburse all amounts nominally charged to the credit card of the same in relation to your booking request within a period of commercially reasonable time.

The policies of cancellation of the service “Surf Accommodations” applicable in the event of cancellation by the Guest are as follows:

A. Soft:

B. Hard:

If a Host cancels a confirmed booking via the Website and Services, Surfintrip will refund the total price for such cancellation to the Guest applicable within a commercially reasonable period of time from cancellation, the Guest will receive an email or an other communication from Surfintrip containing alternative listings and other related informations. If the Guest requires a booking from one of the alternative listings and the Host associated confirms the Guest’s requested booking, then the Guest agrees to pay Surfintrip the total fees related to the confirmed booking for the alternative accommodation, in accordance with these Terms.

If a Host cancels a confirmed booking via the Site and Services, Surfintrip charges fees to the Host and may apply penalties or other sanctions at the same or at his listings, including (a) publish a review about your listings indicating that a reservation is deleted, (b) make the calendar of User listings unavailable or blocked for the dates affected by a cancellation, or (c) impose a penalty (to be withheld from your future payouts).

Surfintrip can communicate, before the Host decides to cancel a reservation, the circumstances in which it may be applied to the payment of a penalty.

In some circumstances (such as death of a family user, serious illness Host or family user, natural disaster, political unrest, serious problems of maintenance, convening as a juror or other civic duties), Surfintrip may decide, in its sole discretion, that it is necessary or desirable to cancel a reservation made through the Site and the Services or to take into account the repayment of a Guest who canceled a reservation made through the Site and Services. This may occur for the following circumstances, which must be documented, or for any other reasons:

Surfintrip may also decide, in its sole discretion, to repay Guests a part or all of the costs incurred upon the earlier of the following conditions:

  1. The Host cancels a reservation 24 hours or less before check-in, or does not give the guest the opportunity to access to housing;
  2. The description of the accommodation on the Site is substantially different from reality (in terms of size, location or services);
  3. Accommodation is not cleaned properly and is not as described.

To submit a valid claim for refund, the Host is required to notify within 36 hours after check-in (including photographs or other evidence) and respond to our requests for information or cooperation.

You agree that Surfintrip and the relevant Guest or Host will not have any liability for such cancellations or refunds.

6. Taxes


Tax regulations may require us to collect appropriate tax information from our Hosts, or to withhold taxes from payouts to Hosts, or both.

You as a Host understand and agree that you are solely responsible for determining (a) your applicable Tax reporting requirements, and (b) the Taxes that should be included, and for including Taxes to be collected or obligations relating to applicable Taxes in Listings. You are also solely responsible for remitting to the relevant authority any Taxes included or received by you. Surfintrip cannot and does not offer Tax-related advice to any Users.

Where applicable, or based upon request from a Host, Surfintrip may issue a valid VAT invoice to such Host.

You understand and acknowledge that appropriate governmental agencies, departments or authorities (the “Tax Authority”) where your Accommodation is located may require Taxes to be collected by Hosts from Guests on the amount paid for the right to use and/or occupancy of accommodations, and to be remitted to the respective Tax Authority.

The laws in jurisdictions may vary, but these taxes are generally required to be collected and remitted as a percentage of the rent or Accommodation Fees set by Hosts, a set amount per day, or other variations, and are sometimes called “occupancy taxes,” “hotel taxes,” “lodging taxes,” “transient taxes,” “sales and use taxes,” “value added taxes,” “room taxes” or “tourist taxes” (hereafter, “Occupancy Taxes“).

Hosts and Guests acknowledge and agree that, regardless of the local jurisdictions, Surfintrip does not comncern about collection and remittance of Occupancy Taxes.

Hosts and Guests remain solely responsible and liable for the collection and/or remittance of any and all Occupancy Taxes that may apply to Accommodations.

7. Users Conduct


You understand and agree that you are solely responsible for compliance with any law, rule, regulation and tax liability that may be applicable to the use of the Websire, the Service and Content. In connection with your use of the Website, the Service and the Content by you, the user undertakes to use the Site, the Service or the Content only for purposes that are expressly permitted by these Terms.

Surfintrip have the right to investigate and take legal proceed in case of violation of any clause of this Terms to the maximum extent permitted by law.

Surfintrip may access, preserve and communicate your information if required to do so by law, or if we believe in good faith that it is reasonably necessary to respond to complaints brought against Surfintrip or fulfill orders of a procedural nature, implement and manage our agreements with users. You acknowledge that Surfintrip has no obligation to monitor your access to or use of the Website, the Service or Content by you, or to analyze or edit any User Content, but has the right to do so in order to manage and improve the Website and the Services (including, for example, the purposes of fraud prevention, risk assessments, customer support), to ensure compliance with these Terms by you, to comply with applicable law or with a resolution of a court, administrative agency or other governmental body, to respond to the content that it deems objectionable or otherwise as provided in these Terms. Surfintrip reserves the right, at any time and without notice, to remove or disable access to Content that Surfintrip, in its sole discretion, considers objectionable for any reason, in violation of these Terms or otherwise damaging to the Webste or services.

If you reside with someone who believes is acting or has acted inappropriately, or someone who believes home is acting or has acted inappropriately, including, but not limited to, someone who (i) implements offensive behavior, violent or sexually inappropriate, (ii) suspected to have stolen, or (iii) to execute any other harassing behavior, You shall immediately report such person to the competent authorities and then to Surfintrip, sending the number of the police station and your verbal to info@surfintrip.com; provided that the complaint does not force us to take action beyond what is required by law (if any), or can lead to the incurring any liability to you.

8. Management of the Accommodations Damages


As a Guest, you are responsible for leaving the Accommodation in the condition it was in when you arrived. You acknowledge and agree that, as a Guest, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to, the Accommodation. In the event that a Host claims otherwise and provides evidence of damage, including but not limited to photographs, you agree to pay the cost of replacing the damaged items with equivalent items. After being notified of the claim and given seventy two (72) hours to respond, the payment will be charged to and taken from the credit card on file in your Surfintrip Account.

Surfintrip also reserves the right to charge the credit card on file in your Surfintrip Account, or otherwise collect payment from you and pursue any avenues available to Surfintrip in this regard.

If we are unable to charge the credit card on file or otherwise collect payment from you, you agree to remit payment for any damage to the Accommodation to the applicable Host or to Surfintrip.

Both Guests and Hosts agree to cooperate with and assist Surfintrip in good faith, and to provide Surfintrip with such information and take such actions as may be reasonably requested by Surfintrip, in connection with any complaints or claims made by Users relating to Accommodations or any personal or other property located at an Accommodation or with respect to any investigation undertaken by Surfintrip or a representative of Surfintrip regarding use or abuse of the Site or the Services.

If you are a Guest, you understand and agree that Surfintrip reserves the right, in its sole discretion, to make a claim under your homeowner’s, renter’s or other insurance policy related to any damage or loss that you may have caused or been responsible for or to an Accommodation or any personal or other property located at an Accommodation.

9. Privacy and Cookies


For all information regarding Privacy and Cookie Policy, please refer to our Privacy & Cookies.

The Website and the Services may contain links to Websites or third-party resources. You acknowledge and agree that Surfintrip not responsible for: (a) the availability or accuracy of such websites or resources; or (b) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any support from Surfintrip to such websites or resources or the content, products or services available from such websites or resources. You accept sole responsibility and you assume all risk arising from your use of such websites or resources or the content, products or services on or available from such websites or resources.

Some parts of the platform Surfintrip implement the mapping services Google Maps / Earth, including application programming interfaces (APIs) of Google Maps. Using Google Maps / Earth is subject to the terms of use of Google.

10. Communications


Any notice or other communication required or authorized under this document, including those regarding changes to these Terms, shall be in writing and will be carried out by Surfintrip (a) by e-mail (in each case to the address provided by you) or (b) by publication on the Website. As for notifications by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

11. Ownership and Copyright


All trademarks, service marks, logos, trade names and any other proprietary designation Surfintrip used here are trade names or registered trade names of Surfintrip. All other trademarks, service marks, logos, trade names and any other proprietary designation are trade names or registered trade names of their respective parties.

The Site, Services and Content are protected by copyright, trademark and other laws of Spain, the European and international community. You acknowledge and agree that the Website, Services and Content, including all asspciated intellectual property rights, are the exclusive property of Surfintrip and its licensors. You will not remove, alter or obscure any copyright, trademarks, service marks or other proprietary rights notices incorporated in or accompanying the Websiite, Services and Collective Content.

12. Suspension, Termination and Surfintrip Account Cancellation


We may, in our discretion, and without liability to you, with or without cause, with or without notice, at any time, decide to limit, suspend, deactivate or calcel your Surfintrip Account. If we decide in our discretion under these Terms to do so, any or all of the following can occur with or without notice or explanation to users: (a) the Surfintrip Account will be deactivated or suspended, the password will be disabled, and will not able to access the Website, Services, Surfintrip Account, the contents of the Users, or receive assistance from Surfintrip Constumer Service, (b) any pending or accepted future bookings as either Host or Guest will be immediately terminated, (c) we may communicate to the Guests or Hosts that a potential or confirmed booking has been canceled, (d) we may refund to the Guests in full for any and all confirmed booking, irrespective of preexisting cancellation policies, (e) we may contact the Guests to inform them about potential alternate Accommodations with other Hosts that may be available on the Website and the Services, and (f) You will not have the right to any compensation for bookings or reservation (even if confirmed) that were cancelled as a result of the suspension, deactivation or termination of your Surfintrip Account. You may cancel your Surfintrip Account at any time by using the “Cancel Account” feature of the Services or by sending an email to info@surfintrip.com. Please note that, if your Surfintrip Account is cancelled, we do not have an obligation to delete or return to you any Content you have posted on the Website and Services, including, but not limited to, any review or feedback.

13. Disclaimersand Indemnification


If you choose to use the website, services or content, you do so at your own risk.

You acknowledge and agree that Surfintrip does no have an obligation to conduct background checks of any user, including, but not limited to, Hosts and Guests, but may conduct such background checks in its sole discretion. The Website and the Services and Contents are provided “as is” without warranty of any kind, either express or implied. Without limiting than previously indicated, Surfintrip explicitly disclaims any warranties of merchantability, fitness for a particular purpose, quiet enjoyment or non-infringement and any warranties arising out of course of dealing or usage of trade. Surfintrip makes no warranty that the Website,Services and Content, including, but not limited to, the Listings or any Accommodations, or the referral program will meet your requirements or be available on an uniinterrupted, secure ,or error-free basis. Surfintrip makes no warranty regarding the quality of any Listings, Accommodations, Services or Content or Accuracy, timeliness, trustfulness, completeness or reliability of any collective content obtained through the Website and Services.

No advice or information, whether oral or written, obtained from Surfintrip or through the Website, Services or Content, will create any warranty not expressly made herein.

You are solely responsible for all of your communications and interactions with other users of the Website, Services and with other persons with whom you communicate or interact as a result of your use of the Website or Services, including, but not limited to, any Hosts or Guests . You understand that Surfintrip does no make any attempt to verify the statements of users of the Website or Services, or to review or visit any Accommodations. Surfintrip makes no representations or warranties as to the conduct of users of the Website or Services or their compatibility with any current or future user of the Website or Service. You agreee to take reasonable precautions in all interactions and communications with other users of the Websire or Services and with other persons with whom you communicate or interact as a result of your use of the Website or Services, including, but not limited to, Hosts and Guests, particularly if you decide to meet offline or in person, regardless of whether such meetings are organized by Surfintrip. Notwithstanding Surfintrip’s appointment, as the limited payment collection agent of the Hosts for the purpose of accepting payment from the Guests on behalf of the Hosts, Surfintrip explicitly disclaims all liability for acts or omissions of any Guests or third parties.

You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access and use of the Website, Services and content collective, of your Listing or booking of any Accommodations through the Website, Services and any contact you have with other users of Surfintrip, whether in person or online remains with you. Neither Surfintrip nor any other party involved in creating, producing or delivering the Website, Services, Content will be liable for any incidental, special, exemplary or consequential damages, including lost of profits, loss of data or loss of goodwill, interruption of service, computer or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with these terms, from the use of or inability to use the Website, Services or Content, from any communications, interactions or meetings with other users of the Website or Services, or other persons with whom you communicate or interact as a result of your use of the Website, Services, or from your Listing or booking of any accommodation through the Website and Services, whether based on a warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not Surfintrip has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of essential purpose.

Except for our obligations to pay the amounts to applicable Hosts pursuant to these terms, in no event will Surfintrip’s aggregate liability arising out of or in connectionwith these terms and your use of the Website and Services, including, but not limited to, from your Listing or booking of any Accommodations through the Website and Services or from the use of or inability to use the Website, Services or Content and in connection with any Accommodations or interactions with any other Users, exceed the amounts you have paid or owe for bookings through the Website and Services as a Guest in the twelve (12) months preceding the event giving rise to the liability, that is one hundred euro (€ 100), if no such payments have been made, as applicable. The limitations of damages set forth above are fundamental elements of the basis of the bargain between you and Surfintrip.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

You agree to release, defend, indemnify and hold Surfintrip and its affiliates and subsidiaries, and their officers, directors, employees and agents harmless from and against any claims, liabilities, damages, losses and expenses, including, without limitation, reasonable fees legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Website, Services or Content by you or your violation of these Terms by you; (b) your User Content; (C) your (i) interaction with any Member, (ii) booking of an Accommodation, or (iii) creation of a Listing; (d) the use, condition or rental of an Accommodation by you, including, but not limited to any injury, losses or damage (for damages, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of a rental, booking or use of Accommodation.

14. Restricted Countries


By using the Website and the Service, you represent and warrant that neither you nor your property is located in a country that is subject to a Spain Government embargo, or that has been designated by the Spain Government as ” terrorism supporting ” conutry and you are not listed on ant Spain Government list of prohibited or restricted parties. Also, you will not use the Website and Services for any purpose prohibited by Spain law, including the development, design or production of missiles or nuclear, chemical or biological weapons. Surfintrip does not permit the Listing associated with certain countries due to Spain embargo restriictions.

15. Agreements and Assignment


These Terms constitute the entire and exclusive understanding and agreement between Surfintrip and you regarding the Website, Services and the Content and any booking or Listing of Accommodations made through the Website and the Services, and these Terms supersede and replace any and all prior oral or written agreements or understandings between you and Surfintrip regarding booking or listings of Accommodations, the Website, Services and the Content.

You may not assign or transfer these Terms, by operation of law or otherwise, without Surfintrip’s prior written consent. Any attempt by you to assign or transfer these Terms without such consent, will be null and of no effect. Surfintrip may assign or transfer these Terms, at its sole discretion, without restrictions. Subject to the foregoing, these Terms will be bind and inure to the benefit of the parties, their successors and permitted assigns.

16. Controlling Law, Jurisdiction and Dispute Resolution


These Terms will be interpreted in accordance with the laws of the State of Spain, without regard to its conflict-of-law provisions. You and we agree to submit to the personal jurisdiction of a state court located in Spain for any actions for which the parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction.

You and Surfintrip agree that for any dispute, claim or controversy arising out of or relating to these Terms or to the breach, termination, enforcement, interpretation or validity thereof, or to the use of the Services or use of the Website the competent court is Las Palmas de Gran Canaria.